At Special Touch we use the latest techniques and equipment to remove smoke, soot and chemicals. We decontaminate and restore facilities and equipment.
1. Safety First
- Regardless of the situation, the safety of your family, friends, pets and home should be the number one concern.
- Never enter a structure that has been damaged by fire until the Fire Department has instructed you that it is safe to do so.
- The structural integrity of roofs, floors and walls may be compromised by fire, so extreme caution should be used at all times when in or near these damaged areas.
- Electrical equipment or appliances that have been damaged by fire or smoke should not be used under any circumstance.
- Caution should always be taken to prevent any personal injuries from lifting furniture or belongings.
- In the event water was used to extinguish the fire, then we suggest you follow all of the safety precautions for a Water Damage.
2. Secure the Structure
- The safety of your home or facility may be compromised by a fire.
- Thieves often find a home damaged by fire to be an opportunity to gain access to your personal belongings.
- Securing your home immediately after a fire will help to limit criminals from accessing your property.
- Penetrations in the structure of your home as a result of a fire may also result in damage from exposure to weather.
- Securing your home or structure may include boarding up windows, doors or penetrations, as well as tarping penetrations and installing security fencing.
3. Protect your Belongings
- Locating and removing valuable items from the property may be advised after a fire.
- Properly cleaning these items in a timely manner will provide the best opportunity to salvage precious items.
- If you are unable to remove certain items, then tarps or plastic may need to be located over items that have continued weather related exposure.
- If water was used in the process of extinguishing the fire, then we suggest you take those precautions provided for a Water Damage.
4. Hire a Professionally Trained Company for your Fire and Smoke Mitigation Needs – Special Touch Disaster Restoration, LLC
- Our staff of highly trained and certified experts is prepared to handle all of your needs 24 hours a day, 7 days a week.
- We stand ready to assist you with every aspect of the process including but not limited to Content Manipulation, Board ups, Tarping, Roofing, Cleaning both Contents and Structure, Extraction of Water and 100% Reconstruction of the damaged property.
- We will guide you seamlessly through the process from start to finish.
- We will provide you solutions that reduce the opportunity for further damage and start you on the path to completion sooner.
- In the event you elect to file a claim with your insurance carrier we are glad to work hand in hand with your provider.
5. Contact your Insurance Carrier/Agent
- If you determine that the damage warrants filing a claim, then you will want to contact your Insurance Carrier/Agent as soon as possible.
- It is important that you follow any instructions that you receive from your Insurance Carrier/Agent.
6. Document the Damage
- In order to record this unfortunate event it will be very important to take lots of photos and/or videos. These items will help you preserve the history of events that transpired.
- Do not discard any items even if you are 100% certain that they are destroyed, as your insurance carrier may wish to inventory these items.
- Document any physical labor that you perform including relocation of belongings or temporary repairs that you might make.
- Retain receipts for any expenses that you incur as a result of this event.
- If the home is uninhabitable, immediately arrange to have it secured from theft and weather to prevent further damage. Call Special Touch Disaster Restoration… We take care of securing the residence or business. (888-867-0655)
- Arrange for a place to stay. The Red Cross may be able to help with short term housing, food and medicine.
- Contact your insurance company representative for detailed instructions on protecting the property, filing a claim.
- If vacating your home, contact your local police department.
- Notify employers, schools, mortgage company, and the post office.
- Notify utility companies of the fire; if necessary have the utilities shut off.
- Check with the fire department before reentering your property to make sure it is safe to do so.
- Try to locate valuable documents and records. Contact the proper agencies for replacement of lost documents.
- Once it is safe, conduct inventory of damaged property and items. Do not throw away any damaged goods until your insurance company says to do so.
- Consider forwarding your home phone number to a cell phone. The telephone company can assist with this.
- Keep a written record of events, conversations, and actions.
- Photograph and videotape as much of the property as you can.
- If you use credit cards, designate one for everything related to the fire.
- Save all receipts relating to your loss. These may be needed for insurance reimbursement.
- Consider your pets- you may want to board them or find temporary housing that accepts pets. If a pet was exposed to soot or smoke, you may also want to arrange for a check-up with a veterinarian.
- Check with the IRS or your accountant regarding possible tax benefits to people recovering from a fire loss.
- Consume any food, drink or medication exposed to heat; discard these items.
- Attempt to wash any walls or painted surfaces or shampoo carpet or upholstery.
- Attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
- Turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
- Send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.
- Leave your home unsecured and vulnerable to theft or further damage.
- Enter your home or business before the fire department says it is okay to do so.
- Attempt to reconnect any utilities (gas, electric, water, etc.) yourself.
- Open a fireproof safe or strong box for several house after the fire. Air inside can maintain extremely high temperatures, and may cause combustion of contents when it meets cool outside air.
- Forget to pay your mortgage and other house related bills. Be sure they are forwarded. You are responsible for them even if the home is uninhabitable.