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Water Damage

Special Touch handles water damages of all sizes from all different sources. Whether the water damage is caused by an overhead sprinkler system, plumbing leaks, or full fledged flooding caused by storms, you'll find our services fast, efficient and first-class professional.

1. Safety First

  • Regardless of the situation, the safety of your family, friends, pets and home should be the number one concern.
  • To reduce the potential for electrocution never use electrical equipment or appliances while standing on or near wet carpet or floors.
  • Electrical equipment or appliances that have been damaged by water should not be used under any circumstance.
  • Caution should always be taken to prevent any personal injuries from lifting furniture or belongings.

2. Locate the Water Source

  • You may be able to easily locate a water source that is causing damage to your property.
  • If the water source is from an internal item such as a sink, refrigerator, water heater, etc. and safety allows then attempt to turn off the water source from the closest shut-off valve.
  • In the event a shut-off valve is not easily located then it may be necessary for the main shut-off valve to be closed. These valves are often but not always located near the street.
  • If the water damage is from an external source such as a leak from broken windows, roof damage or chimney damage, then we recommend that you contact your preferred service provider. They should be able to direct you in the best course of action to stop additional damage from occurring.

3. Protect your Belongings

  • The magnitude and continuation of damage created by the water may determine the next steps to be taken.
  • Tarps or plastic may need to be located over items that have continued exposure to moisture.
  • Placing protective material (foam pads, aluminum foil, wood blocks, etc.) under the feet or bottoms of furniture may result in less damage to these items and the surfaces that they come in contact.
  • Wet items including contents and furniture may be relocated to drier areas and some of the items may be able to be dried by hand.
  • In an effort to minimize the staining of various flooring types you may elect to remove area rugs and paper products.
  • Removing standing water by mopping or soaking it up with towels may also provide some protection for your belongings.

4. Hire a Professionally Trained Company for your Water Mitigation Needs – Special Touch Disaster Restoration, LLC

  • Our staff of highly trained and certified experts is prepared to handle all of your needs 24 hours a day, 7 days a week.
  • We will guide you seamlessly through the process from start to finish.
  • We will provide you solutions that reduce the opportunity for further damage and start you on the path to completion sooner.
  • In the event you elect to file a claim with your insurance carrier we are glad to work hand in hand with your provider.

5. Contact your Insurance Carrier/Agent

  • If you determine that the damage warrants filing a claim, then you will want to contact your Insurance Carrier/Agent as soon as possible.
  • It is important that you follow any instructions that you receive from your Insurance Carrier/Agent.

6. Document the Damage

  • In order to record this unfortunate event it will be very important to take lots of photos and/or videos. These items will help you preserve the history of events that transpired.
  • Do not discard any items even if you are 100% certain that they are destroyed, as your insurance carrier may wish to inventory these items.
  • Document any physical labor that you perform including relocation of belongings or temporary repairs that you might make.
  • Retain receipts for any expenses that you incur as a result of this event.

DOs

  • Turn off the water  source.
  • Turn off circuit breakers in the breaker box to effected areas.
  • Remove small furniture from the wet areas.
  • Place aluminum foil or plastic wrap underneath larger  furniture legs.
  • Remove books, paper goods, shoes, plants, and clothing that can stain the flooring.
  • Hang Draperies and pin up furniture skirts.
  • Remove and secure personal, valuable or breakable items.

DON'Ts

  • Use standard vacuum cleaner to remove excess water.
  • Walk across wet surfaces any more than necessary.
  • Activate the HVAC system.
  • Adjust indoor room temperatures.
  • Consume any food that was in loss area that was exposed unsanitary water
  • Use personal hygiene items that were in a loss area that was exposed to an unsanitary source.
  • Use home fans to dry wet surfaces.