Special Touch handles water damages of all sizes from all different sources. Whether the water damage is caused by an overhead sprinkler system, plumbing leaks, or full fledged flooding caused by storms, you'll find our services fast, efficient and first-class professional.
1. Safety First
To reduce the potential for electrocution never use electrical equipment or appliances while standing on or near wet carpet or floors.Electrical equipment or appliances that have been damaged by water should not be used under any circumstance.Caution should always be taken to prevent any personal injuries from lifting furniture or belongings.
2. Locate the Water Source
If the water source is from an internal item such as a sink, refrigerator, water heater, etc. and safety allows then attempt to turn off the water source from the closest shut-off valve.In the event a shut-off valve is not easily located then it may be necessary for the main shut-off valve to be closed. These valves are often but not always located near the street.If the water damage is from an external source such as a leak from broken windows, roof damage or chimney damage, then we recommend that you contact your preferred service provider. They should be able to direct you in the best course of action to stop additional damage from occurring.
3. Protect your Belongings
Tarps or plastic may need to be located over items that have continued exposure to moisture.Placing protective material (foam pads, aluminum foil, wood blocks, etc.) under the feet or bottoms of furniture may result in less damage to these items and the surfaces that they come in contact.Wet items including contents and furniture may be relocated to drier areas and some of the items may be able to be dried by hand.In an effort to minimize the staining of various flooring types you may elect to remove area rugs and paper products.Removing standing water by mopping or soaking it up with towels may also provide some protection for your belongings.
4. Hire a Professionally Trained Company for your Water Mitigation Needs – Special Touch Disaster Restoration, LLC
We will guide you seamlessly through the process from start to finish.We will provide you solutions that reduce the opportunity for further damage and start you on the path to completion sooner.In the event you elect to file a claim with your insurance carrier we are glad to work hand in hand with your provider.
5. Contact your Insurance Carrier/Agent
It is important that you follow any instructions that you receive from your Insurance Carrier/Agent.
6. Document the Damage
- Turn off the water source.
- Turn off circuit breakers in the breaker box to effected areas.
- Remove small furniture from the wet areas.
- Place aluminum foil or plastic wrap underneath larger furniture legs.
- Remove books, paper goods, shoes, plants, and clothing that can stain the flooring.
- Hang Draperies and pin up furniture skirts.
- Remove and secure personal, valuable or breakable items.
- Use standard vacuum cleaner to remove excess water.
- Walk across wet surfaces any more than necessary.
- Activate the HVAC system.
- Adjust indoor room temperatures.
- Consume any food that was in loss area that was exposed unsanitary water
- Use personal hygiene items that were in a loss area that was exposed to an unsanitary source.
- Use home fans to dry wet surfaces.